I had an absolute terrible experience at the Costa Mesa, CA service center.
I dropped it off letting them know that at delivery there were paint issues, the charge port was acting up whenever I washed the car, and the back right door internal panel needed to be replaced.
I went back on Saturday morning to pick up my car. They replaced the charge port, told me they had to have a mobile service come out to me to fix the back right passenger door, and put me on the wait list for paint (#317 on the list).
After picking up my car and taking it home, I realized after walking back to it something was wrong with the driver side paint (stuff that was not there when I dropped it off). Not just the door, but the entire driver side.
Sucks after spending $60k on a car that their service center cannot take care of it.
Attached are only some of the pictures. There are much more.
If you’re taking your Model 3 to the service center. Make sure to take detailed pics of your car before hand.
Also, keep in mind Tesla is getting SO MANY returns to fix that now they have a giant wait list.