Hotels.com Gift Card Tool is Broken. When will it be back up?

Since March 18th, 2019, the Hotels.com Gift Card Balance Services and the Gift Card Merging Balance Transfer Tool has been down and not accessible.

Link to Hotels.com Balance Checker

Link to Hotels.com Balance Transfer

Apologies for the inconvenience, our online Gift Card Balance Check and Merge Tool is out of service.
Please call 1-888-999-4468 for assistance.

#1 Contacted Hotels.com on Twitter

Contacting Hotels.com customer service over Twitter resulted in them stating that it’s working for them.

Hi, Kenji! Hmmm… We can see that it’s available online. Pls click this link:

Nope, the link still showed the same error

#2 Chat with Hotels.com Customer Service

After a long wait and back and forth resulted in the same result. They say they can see it.

#3 Hotels.com’s hotel-deals links

There’s another URL that Hotels.com Customer service is parading around at

https://www.hotels.com/hotel-deals/gcbalance/
which just gives you another error

Hotels.com – please fix your gift card tool!

Comments

2 Replies to “Hotels.com Gift Card Tool is Broken. When will it be back up?”

    1. Still broken. You have to call them. Their customer support’s used it.

      They’ll ask you
      1. How many cards you want to merge first
      2. Gift card’s number and “initial” value and where you bought it

      Yea, it’s pretty annoying.

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