Since March 18th, 2019, the Hotels.com Gift Card Balance Services and the Gift Card Merging Balance Transfer Tool has been down and not accessible.
#1 Contacted Hotels.com on Twitter
Contacting Hotels.com customer service over Twitter resulted in them stating that it’s working for them.
Nope, the link still showed the same error
#2 Chat with Hotels.com Customer Service
After a long wait and back and forth resulted in the same result. They say they can see it.
#3 Hotels.com’s hotel-deals links
There’s another URL that Hotels.com Customer service is parading around at
which just gives you another error