Banned from Shopping Target Online

Are your online orders being cancelled all of a sudden? Is it being cancelled regardless of what item you ordered, whether you pick in-store pickup or shipping to a different address or different names or even a new email address? You may have been banned from shopping online.

Target cancelling all my orders

Why was I restricted from shopping on Target Online?

I was hit with the ban for buying in bulk. Target has a rule in their terms of service where they state that they can pretty much cancel any order due to any reason, but the rule that probably hit me is reselling. Target sometimes offers great prices. Sometimes they don’t make a profit. Maybe sometimes lose money on a sale hoping you’d shop for other things. That’s where some of us price watchers come up with the idea to buy much as we can to resell at a profit.

Tons of Target Receipts
All the packing slips

What could trigger a red flag on your Target account?

If I could pinpoint one thing, it’s drop shipping. Where I just order online directly to the customer’s home.

I was ordering 100+ with no issues until I started to drop ship. A few cancellations here and there started happening afterwords. Then finally everything started to cancel immediately after ordering.

I don’t work at Target, but I can tell you all the mistakes I’ve made. I didn’t know there was a rule against resellers so I pretty much did everything freely

  • Bought over 100+ of the same item.
  • Sometimes shipped the item directly to the buyer instead of shipping to my own house (drop shipping) – this has to be a huge red flag
  • Ordered over $4000+ worth of goods in less than 15 days. I think this would get them nervous in that I can return all of that within 30 days if it does not sell.

How do you get unbanned from shopping Target Online?

I spoke with a Target rep about my situation and they were very courteous about my situation.

“It appears your order(s) will be unable to be processed due to the Terms & Conditions outlined on http://Target.com . We’re sorry for disappointing you. Your concerns with our policy will be documented.”

I have read another shopper at Target Online that got banned that argued with the customer service rep that he/she had to buy a bulk amount for a big family to get it unbanned.

Can you still shop in-stores if you’re restricted from shopping Target.com?

Absolutely! In fact, I still had to fulfill orders so I went around a few Targets to wipe out whatever they had left. It was fun to watch the Target employee’s face when they grabbed one for me and I stated that I wanted all of them.

Here is a response from Target customer support

“Thank you for the additional information. Your order was canceled due in part to http://Target.com  Terms & Conditions found on our webpage. However, you’re more than welcome to shop in our stores for smaller quantities for personal use. If you have any additional questions or concerns please feel free to reach out. Thanks!”

Comments

43 Replies to “Banned from Shopping Target Online”

          1. How do they know it’s you? By your mailing address? Credit card? This just happened to me and I’m super bummed. Trying to get unbanned

          2. This is a secret they don’t tell. I was able to get my friend to order to my house so it seems like it’s not the address.

  1. Question I recently got ban if I have someone order something to my apartment well it go through with there credit card and building address??

  2. I was finally hit with a ban myself and googled searched like a mad man trying to find resolution. Thanks for writing this article so I can find closure 🙁

    1. I’m sorry to hear bao. It really stinks. Wish they would just set a limit on the products like Amazon or Best Buy. Instead, they set a trap for us to buy and then ban us :/

  3. I just got banned for “irregularities” which means abnormal returns or cancellations. But they can’t really tell me what I did that was abnormal cause to all the CS reps it looked like regular purchase. No bulk, no drop shipping. No appeal process.

      1. Any way around being banned or a way I can still order online?! I really wish I could still do drive up but my account was flagged also

    1. I was just banned for irregularities. I’ve called and spoke to many CS reps and I get no further info. I’m so mad. I cannot figure out why. Drive up is so necessary.

    2. This exact thing happened to me! No warning no nothing. I am so upset I was never even given a warning before such an extreme action. Has anyone been able to fix this ?

      Can my family order still?

    1. I’m not sure how it’s tracked because new emails or different names, even gift cards don’t over ride the ban

      1. They track IP! You can change all the info you want but if you submit an order under your home ip you still get instant canceled. At least in my case you do.

  4. Has anyone who wasn’t buying I’m bulk and just had a lot of returns get this ban taken off? I didn’t even know it was an issue or I would never of done that!

    Anyone write a letter and get it fixed?

    1. I’d imagine someone that returns often would have a harder time lifting the ban. Return folks definitely lose money for Target. Bulk buyers just come in when the margin is tiny to none.

      1. Hey mashew, did they ban your credit card? or you could use someone’s account with the same credit card you used on the account where you got banned?

  5. I just found out today that I’ve been banned from shopping online at Target, account “irregularities” with no explanation after speaking to level one and level two CSRs. The last time I purchased something from them was in May 2020. I do t shop that often online at Target, but when I do, it’s clothing, and yes, I do return stuff that doesn’t fit. Why have a policy of free returns if you can’t afford it?? Ridiculous. I cancelled my RedCard and will not shop at the brick and mortar store. What a disappointment.

    1. Same here. I called for a third time today about this. Originally the CS told me I could create a new account with a different credit card and still order online. My orders were still getting canceled and i called again only to be told of the “irregularities” and could not get any other answer. This happened to me in June when I ordered about $500 of clothing online for family pictures (bc covid lockdown) and then returned a lot that didn’t work out. Instantly i became banned. I wanted to also cancel my redbird and boycott target. i have shopped in store a couple times as of recent but this is ridiculous. I spent 16k last year alone on my redcard only to be treated this way. I don’t buy to resell. Just a family to buy for and a target is an hour away so i am always buying and returning what doesn’t work. a warning would have been nice before doing such a harsh thing!

      1. same thing happened to me! screw target I have literally spent thousands there. We need to get this to media attention I am sure it is happening to a lot more people than expected. I have tried everything from new accounts to new emails to even new credit cards! how in the hell are they tracking me still? any computer people on here know how they are still tracking me I have changed everything down to mac id and vpn..

  6. I discovered I got banned from Target after regular orders of household items were cancelled with no explanation. It took a chat with first level CSR, and then a call with a second level CSR — and I still wasn’t given any reason other than I was told I would not be able to purchase anything through their online shop anymore. They couldn’t provide any additional information and they said that there was no appeal or reversal of this decision. I don’t purchase a lot online, but when I do, the items I return are mostly clothing. Why don’t they just warn customers like, “hey, you’re returning an awful lot” like Amazon does. I would happily drive a few miles and return in store instead of using their free return label. What a terribly run business model. I don’t plan to spend any money in their brick and mortar stores ever again.

  7. ugh I tried to place orders for pickups and delivery and got instant cancel, at first it canceled an hr later but not its instant. I have never ordered from there before.. and they said that I can only SHOP IN STore, and online and pickup orders would be cancelled immediately… THEY’RE T R A S H

  8. I am so confused. I’ve tried different emails with the same payment method- cancelled! I also tried same account paying with paypal and also cancelled. How are they linking this???

    Mine was for irregularities as well- lots of order problems recently which I do not deny but none of which are my fault. Damages and nondeliveries. Has anyone found out how long this ban lasts?

  9. This same thing happened to me. Similar timing to everyone else, my last online order was March and they have just been cancelling my orders all summer, Why does the system even allow me to place them? I finally called today they will not tell me what “irregularity” caused the suspension of online ordering, though definitely not bulk buying for me. I am cancelling my Target account, and it will be a cold day in hell before I set foot in a Target ever again.

  10. Got the same experience today. Did purchase 3 game consoles before but it is still within limit. Called csr, but they are indifferent and wont provide any help. Just said I can only purchase in store. I do not shop with them frequently, but still very disappointed.

  11. Same thing happened to me. I return a lot but then they have the policy of free returns if you don’t like the product.
    All of my orders are getting placed and then they cancel after 1 hour. So basically we I cannot shop online at all from target.

  12. HI all banned here as well a week ago, not sure what happened to be honest, I was just ordering some essential items (3x each) which the store clearly has an abundance of for Drive Up and it just canceled on me right after,

    Question: If I create a new account and apply for a new red card under my wife’s name, will that work? That 5% red card discount is crucial in times like these.

    Thanks

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