How I Replaced My GoPro for Free with the GoPro Subscription
You probably heard about GoPro replacing people’s broken cameras for a new one for free. I couldn’t believe it myself and wanted to report back on how I got a free GoPro Hero 9!
How to become a GoPro Subscriber
I signed up to be a GoPro Subscriber for $49.99 for a whole year. GoPro subscription gives you several benefits like cloud storage, but the one we’re interested is in the 2 GoPro Camera Replacements!
![GoPro Subscription](https://www.mashew.com/wp-content/uploads/2022/09/image-3.png)
Now, I needed an old GoPro Hero to send in as replacement
I heard and read that GoPro no longer makes older GoPros and they will give you whatever they have which is now GoPro Hero 9 and above.
Which GoPro Hero should I send in for replacement?
Product | Trade-In Fee |
HERO10 Black Bones | $199 |
HERO10 Black | $99 |
HERO9 Black | $99 |
MAX | $99 |
HERO8 Black | $79 |
HERO7 Black | $79 |
HERO7 Silver | $69 |
HERO7 White | $69 |
HERO (2018) | $69 |
HERO6 Black | $69 |
Fusion | $69 |
HERO5 Black | $69 |
HERO5 Session | $69 |
Karma | $129 |
Karma Grip | $69 |
You can see anything between a Hero 5 Black and Hero 7 Silver are all the same price. So go hunting on one of the following
![Broken GoPro for $34.99 shipped](https://www.mashew.com/wp-content/uploads/2022/09/image-4.png)
You can just pick up a broken GoPro Hero 5+ to use for the replacement. GoPro has a “no questions asked” policy for the replacements.
How to contact GoPro Support to get a free GoPro replacement
Go to GoPro’s page. Login and then scroll down to find the “Contact Us” button
![Contact GoPro for Replacement](https://www.mashew.com/wp-content/uploads/2022/09/image-5-1024x548.png)
![Contact GoPro](https://www.mashew.com/wp-content/uploads/2022/09/image-6.png)
You can opt to do chat or phone call. Do the chat.
What do I say to Gopro customer support to get a free replacement?
I was semi straight forward about just wanting a replacement. I was willing to pay the $69 fee because that’s still a GoPro 9+ for ~$100. Here are the questions/requests asked by the GoPro customer service
- Where did you buy the gopro camera?
- What is wrong with it?
- Did you want to try troubleshooting or just pay $69 to replace?
- Please upload a photo of the gopro camera with serial number showing
- Please verify your address
And here were my answers for each
Where did you buy the gopro camera?
I believe I bought it from Amazon a long time ago. Maybe about 5 years ago
What is wrong with the GoPro Camera?
It just won’t power up. I tried plugging it into USB-C and it’s just dead
Did you want to try troubleshooting or just pay $69 to replace?
I opted to troubleshoot, but was just told to reset the camera. No response from the GoPro so we moved onto the $69 replacement option.
Please upload a photo of the gopro camera with serial number showing
I sent 3 photos. Photo showing front, back, and the inside which has the serial number
So how do I get the GoPro replacement for FREE?
GoPro customer service and I agreed on the $69 replacement option, but the GoPro customer service said, let me get approval for your replacement. After 3 minutes, I was told they would waive the replacement cost for one time. I didn’t even ask for it! Not only that, they were out of GoPro Hero 5s so I was given a GoPro 9!
Remember to fill out GoPro’s survey to thank them
My support rep did a great job. Heck, I got a free GoPro 9!
![GoPro Survey](https://www.mashew.com/wp-content/uploads/2022/09/image-7.png)