Just logged into my Hotels.com account in a while and saw that Hotels.com converted my Hotels.com points into OneKeyCash, but the OneKeyCash showed a balance of $0.00. They essentially stole my points and put me in a Virtual Agent loop where I couldn’t talk to anyone. Let me tell you how I was able to get my money back from Hotels.com
In this screenshot, you can see I was able to get my OneKeyCash of $99.78 back into my account.
So I had $99.78 of OneKeyCash, but I logged in today to find that the balance was $0.00.
Apparently OneKeyCash expires in 18 months if you don’t earn or use any of it, but I was well within the 18 months!
It took one phone call and my account was back to the $99.78.
Let me tell you how I did it.
Call hotels.com at 1-800-246-8357
Give them your information and how much OneKeyCash you are supposed to have.
They will do their magic and your balance will be back to the amount you are supposed to have.
Kind of a shady practice by Hotels.com to set it to $0.0o. But it’s yet another hurdle they are throwing us in this desperate economy.
Good luck and stay safe!