Everyone has the same story. Neiman Marcus promised a gift card if you met a certain threshold.
Even though Neiman Marcus promises a $125 gift card, it doesn’t arrive. Now, the retailer says it’s expired.
Question: I made a purchase at neimanmarcus.com and was supposed to receive a $125 gift card 6 to 8 weeks afterwards. Now it’s been over a few months.
Two months later, I called to inquire about the gift card and was told that the card would be issued via email in a few weeks.
After two months more, I called again and was told that the promotional card was emailed to me two months ago. I checked all of my email folders and there was never any email from neimanmarcus.com detailing the issuance of this gift card.
Sound familiar to your story?
After calling support, they verbally gave me the gift card number, but with the it expired in less than two weeks. I told him that it would not be possible for me to find something to purchase at neimanmarcus.com in that short time period. He said, “No worries; just call back when you’re ready, and we can reissue the card anytime.”
Well, I called back today because I have decided to make a purchase. Imagine my rude surprise when the customer service agent told me that my card had expired and that “Neiman Marcus will not reissue it at all because you’re past the time frame.”
This is unacceptable. Neiman Marcus never sent me the initial gift card in a timely fashion. Then, one of its agents assured me that I had “plenty of time” to use the promotional gift card, only to find out that the card is expired and I have no recourse.
Is Neiman Marcus cheating their customers?
The agent today even told me that I’m not the only one. He said that “it happens to a lot of our customers.” I cannot believe that Neiman Marcus is now cheating customers. This is poor customer service, to say nothing of deceptive advertising.
Answer: Neiman Marcus should have sent you the gift card when it promised. Now, it’s hard to say who’s at fault here. The card should have been emailed, and as you probably know, email isn’t the most reliable way to send information. It can get hung up on the sender’s side or stuck in your spam filter.
Then again, it’s possible Neiman Marcus failed to send your electronic gift card at all. If agents are telling you that you’re “not the only one,” then chances are it was something on the company’s side and not simply a wayward email that became entangled in your spam folder.
Regarding the reps with fake names, call centers tend to have high turnover rates, so “Doug” and “Jasmine” might have actually worked there at one time. The trick is to get either an ID number, station number or extension the next time you call, so they can track down the right person if necessary.
Also, I’m willing to bet your calls were recorded “for quality assurance purposes,” which means Neiman Marcus is well aware of your frustrations. But what will it do to help?
Many customers are experiencing the same scam!
Here’s another similar story about someone getting cheated out of the Neiman Marcus gift card
I have a similar story where I made a $250 order to get a gift card on Neiman Marcus. No gift card. I called a few months later and was told I’d receive it in 4-6 weeks in an email. Nothing. Now, I just emailed their customer service and
Thank you for contacting Neiman Marcus. My name is Telma, and I am happy to take care of you today regarding your gift card inquiry for order #XYZ.
I sincerely apologize for any disappointment that resulted from not receiving your promotional gift card yet. Promotional gift card requests are managed by our Credit Services department. Their telephone number is 214-761-2636, and they are available between 8 AM – 7 PM CST Monday – Friday and Saturday between 9 AM – 5 PM CST.
Thank you for contacting Neiman Marcus. It was a pleasure to help you today. Please feel free to contact us if you need anything else.
So I called (214)761-2636.
After about a 10 min wait, a rep came on the phone. She asked for my name / order #.
Told me that they will put in yet another request to email or mail me the gift card
was told the gift card could be coming from VGC so keep an eye out.
Keep your receipt!
If you ordered online, just search neiman VGC
Your receipt should state the code you use, VGC.